Refund Policy

By placing an order through the TLM COLOR FOUNDATION website you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to domestic USA countries.

30 Day Return Policy:

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same (new) condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Process:

To start a return, you can contact us at customercare@tlmcolorfoundation.com If your return is accepted,
We'll provide you a return label to send the product back to our offices. The inspection could take around 5-7 business days. as well as instructions on how and where to send your package. You must ship it back at your own return shipping expense, After that, you'll receive a new product. Once we have received the product we will refund the full amount .Items sent back to us without first requesting a return will not be accepted.

Damaged, Wrong Products Or Issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our support at customercare@tlmcolorfoundation.com

Exchanges:

We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact us at customercare@tlmcolorfoundation.com

Restocking Fee:

We do not charge a restocking fee on returns.

Return Shipping Fee:

The return shipping fee must be borne by the customer himself.

Refunds & Order Cancellation:

If the product is still being processed, you're eligible for order cancellation and a full refund. If your order was already fulfilled and you received a UPS, DHL OR USPS tracking number and you want to cancel, you MUST wait until the package arrives to start the return process.

Disclaimer:

These policies are verified for TLM COLOR FOUNDATION and able to be used against any claim. Please make sure to read these policies before placing your order.
If you have any questions, please send us a message to our e-mail

CONATCT INFO

Email: customercare@tlmcolorfoundation.com
Phone: +1 (213) 277-8799
Support: Monday-Saturday 9am-6pm
Address: 9155 Archibald Ave Ste, ERancho Cucamonga, California-91730, UNITED STATES.